Broker: an intermediary who arranges transactions between a buyer and a seller.
Customer: a broker's client who is an owner of a load. Brokers can connect orders with customers or send invoices to them. Also customers can monitor their loads using Customer Portal.
Carrier: a transportation company that owns one or multiple trucks.
Owner Operator: a company/professional who owns and operates their business with a single truck.
Fleet: a company that runs and manages a group of trucks.
Driver: a truck driver who is responsible for shipping vehicles.
Vehicle: a single vehicle (usually associated with a specific VIN).
BOL (Bill of Lading): a document that describes inspection details of a particular vehicle.
SLB: Super Loadboard, a place where shippers and brokers can post their loads and carriers can book or request them.
Pending: a load offer for the order is sent and awaiting the carrier's response.
Accepted: the load offer is accepted by the carrier.
Canceled: the load offer is canceled by the shipper.
Declined: the load offer is declined by the carrier.
Picked up: the order is picked up.
Delivered: the order is delivered.
Invoiced: the order is invoiced by the carrier.
Delivery verified: the shipper reviewed and confirmed the delivery. Used on the SuperPay manual flow before the carrier is paid; replaces Delivered or Invoiced until unmarked.